Fitbit Flex battery not lasting

[lhines]

flex won't hold a charge AND my dashboard doesn't seem to even have the option to track sleep.  It is set up on my android device.  Is there a way to exchange it or put it back to factory settings (already tried the restart)?

Moderator edit: Title for clarity.

[SunsetRunner]

Welcome to the Community @lhines! If your Fitbit Flex is not holding a charge, you should start by cleaning its charging contacts;

1. Use a toothpick to dislodge debris.
2. Alternatively, you can clean the contacts with a small amount of rubbing alcohol and a toothbrush. Avoid using any metal or a wire brush against the contacts.
3. If you brush the charging contacts, dry with a cloth or tissue and insert the tracker into the charger. The tracker contacts should be bronze or gold in color.
4. If residue is still present, repeat.

After that you can try restarting your tracker. Regarding the sleep tile not appearing, you can bring it back by following these instructions.

I hope this helps. Let me know the outcome.