Ok this is getting rediculous. Yet again, my flex has decided to stop syncing. I have a Samsung S6 Edge + on Marshmallow. I have uninstalled and reinstalled the app, restarted bluetooth, verified location services is turned on, and removed my device from the app. Now, not only can I not add the device to the app (since bluetooth isn't picking it up), but I can't even get it to reset. Is there only a year life on these things? It seems like every time there is an app update, the flex goes haywire.
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06-29-2016
06:02
- last edited on
01-29-2026
05:12
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-29-2016
06:02
- last edited on
01-29-2026
05:12
by
MarreFitbit
Best AnswerIt's right here: "Now, not only can I not add the device to the app (since bluetooth isn't picking it up), but I can't even get it to reset."
I tried for 15 minutes last night to reset it.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@faunny Hey! Thanks for the update, glad to hear that it was able to sync up again. Happy stepping! ![]()
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