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Fitbit Flex won't sync or reset

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Ok this is getting rediculous. Yet again, my flex has decided to stop syncing. I have a Samsung S6 Edge + on Marshmallow. I have uninstalled and reinstalled the app, restarted bluetooth, verified location services is turned on, and removed my device from the app. Now, not only can I not add the device to the app (since bluetooth isn't picking it up), but I can't even get it to reset. Is there only a year life on these things? It seems like every time there is an app update, the flex goes haywire. 

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Hey @faunny it's cool to see ya' around! I appreciate you have taken the time to sync your Flex. However on that list, I can't see you have tried to restart it. So I will ask you to follow the steps on @SunsetRunner post to do so. Then try to set it up your tracker again. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit

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It's right here: "Now, not only can I not add the device to the app (since bluetooth isn't picking it up), but I can't even get it to reset."

 

I tried for 15 minutes last night to reset it. 

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We can close this post, my flex randomly decided to reconnect. odd. Thank you though!

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@faunny Hey! Thanks for the update, glad to hear that it was able to sync up again. Happy stepping! Robot Happy

Erick | Community Moderator

It's all about the food! What's Cooking?

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