Fitbit Inspire HR

[Jasmine20]

Hi, recently brought the Fitbit Inspire HR. 

I have a Xiaomi Redmi 5 Plus phone and I can't seem to get it to set up? 

My Fitbit won't turn on? It stays on www.fitbit.com/setup and it's fully charged?

This is a defect? 

[Odyssey13]

your phone isn't on the compatible list.

 here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "