Fitbit Versa 2 not found on Android

[Ctweety]

It worked before and now it's not

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Rich_Laue]

Make sure that the Fitbit app is up to date. 

I also have found that stopping the app or clearing the cache for the Fitbit app is helpfull. 

Both need to be done through the Phones Setting - App - Fitbit 

Stop app

Then Storage - Clear Cache. 

Once I had to Clear Data. 

You may want to also try logging out / in. 

Another thing to try is to remove the Fitbit app and install a fresh copy. 

Note that the very last thing to try is removing the app from your Fitbit account or Fitbit app. Doing this usually only adds more problems.