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Fitbit Versa 2 not syncing to galaxy s10

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‎06-15-2020 18:23 - edited ‎06-15-2020 19:23

‎06-15-2020 18:23 - edited ‎06-15-2020 19:23

I got the versa 2 a week ago for my birthday and today it suddenly stopped syncing. I've tried every troubleshooting tip the internet has to offer. I've rebooted my phone and watch several times, enabled all app permissions, reset my bluetooth, unpaired from bluetooth, re-downloaded the app, unpaired the device from my fitbit acct. Nothing is working. I can't even connect the device to the fitbit app now. It's like the device doesn't have a Bluetooth signal anymore. What do I do now?? 

 

I see there was a recent app update. Could this be what caused this to happen? 

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‎06-16-2020 13:06

‎06-16-2020 13:06

Hi @Drew.F89, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if the issue persists and if you have any additional questions.

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