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Fitbit Versa losing time

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‎04-10-2020 15:57 - last edited on ‎04-26-2020 19:30 by Fitbit Moderator

‎04-10-2020 15:57 - last edited on ‎04-26-2020 19:30 by Fitbit Moderator

My versa has lost time since updating to beta version. Have tried turning off phone and versa. Even deleted app and reinstalled.

 

Moderator edit: Subject for clarity 

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‎04-26-2020 19:29 - last edited on ‎08-08-2025 04:28 by Fitbit Moderator

‎04-26-2020 19:29 - last edited on ‎08-08-2025 04:28 by Fitbit Moderator

Hi @Mss0417, welcome to the Community Forums! Sorry for the delay in responding.

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa it should display the correct time.

However, this may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Keep me posted and let me know if further assistance is needed.

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