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Fitbit Versa not connecting with my Samsung S10

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‎06-25-2020 15:16 - last edited on ‎07-10-2020 20:07 by

‎06-25-2020 15:16 - last edited on ‎07-10-2020 20:07 by

Just brought a versa downloaded the app to set it up and its not connecting or picking up the Bluetooth. I have updated my phone restarted I've literally done everything and nothing is working! Can someone help please

 

 

Moderator edit: subject for clarity

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‎07-10-2020 20:06 - edited ‎07-10-2020 20:08

‎07-10-2020 20:06 - edited ‎07-10-2020 20:08

Welcome to the Fitbit Community, @Shaniemarie.

 

I am sorry to hear your new Versa is not connecting to your Samsung S10 phone. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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