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Fitbit Zip not syncing

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‎04-19-2019 09:45

‎04-19-2019 09:45

Since last Android update on a Note 8, I have not been able to sync my Fitbit Zip. I'm still writing for an update from Fitbit to resolve this issue. I'm only able to sync with my desktop. Please help us on this. I know I'm not the only one. 

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‎04-21-2019 05:22

‎04-21-2019 05:22

Hello @amunetpr.

 

Thanks for sharing your experience on the matter.

 

This might be happening because the Note 8 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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