Fitbit alta

[Karenbossy44]

I can't pair my fitbit Alta through the app. It will locate it then nothing!

[SunsetRunner]

Hi Karen

Feel free to check out the Fitbit Article: 'Why can't I set up my tracker?'

http://help.fitbit.com/articles/en_US/Help_article/1872

Hope it helps

[AlejandraFitbit]

A warm welcome to the Community @Karenbossy44 and @SunsetRunner it's great to see you around and thanks for the recommendation.  I would like to know if you keep having problems setting up your Fitbit tracker? If you do, I recommend restarting your Alta by following these steps:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clasp the other end of the cable to the port on the back of your Alta. Alta will begin charging.
3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
5. After you see the logo you can unplug your tracker from the charging cable.

After the restart process, follow one more time the setup procedure from your Android Fitbit app. 

I hope this helps, let me know the outcome.