help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit alta

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-11-2016 19:46

‎09-11-2016 19:46

I can't pair my fitbit Alta through the app. It will locate it then nothing!
Best Answer
0 Votes
2 REPLIES 2

‎09-16-2016 03:55

‎09-16-2016 03:55

Hi Karen

 

Feel free to check out the Fitbit Article: 'Why can't I set up my tracker?'

 

http://help.fitbit.com/articles/en_US/Help_article/1872

 

Hope it helps

 

 

 

 

Best Answer

‎09-16-2016 04:15 - last edited on ‎08-13-2025 16:45 by Fitbit Moderator

‎09-16-2016 04:15 - last edited on ‎08-13-2025 16:45 by Fitbit Moderator

A warm welcome to the Community @Karenbossy44 and @SunsetRunner it's great to see you around and thanks for the recommendation. Woman Happy I would like to know if you keep having problems setting up your Fitbit tracker? If you do, I recommend restarting your Alta by following these steps:

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clasp the other end of the cable to the port on the back of your Alta. Alta will begin charging.
  3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
  4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
  5. After you see the logo you can unplug your tracker from the charging cable.

After the restart process, follow one more time the setup procedure from your Android Fitbit app. 

I hope this helps, let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer