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Fitbit app always running in the background

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‎09-23-2020 06:24 - last edited on ‎09-29-2020 15:32 by Fitbit Moderator

‎09-23-2020 06:24 - last edited on ‎09-29-2020 15:32 by Fitbit Moderator

Can someone please tell me why the Fitbit app keeps overriding my settings and is turning off app optimization on it's own?? 

 

The whole reason I manually turn on optimization is to gain back battery life as the app is continuously running in the background unless optimization is turned on. 

 

I am unable to be near a charging point all day whilst at work and having the app override settings in this way is not good. Especially when you're caught unaware. 

 

My device is a S8, using the latest app version and a charge 4.

 

Moderator Edit: Clarified subject

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‎09-29-2020 15:32

‎09-29-2020 15:32

Hi @Aminah94, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Which app version are you using? Is the Bluetooth of your phone always on? If this is the case, keep in mind that if the Bluetooth is on. the app will run on the background because your Fitbit will try to sync the information that's being recorded. You can learn more about this on our help article: Why was the all-day sync option removed from the Fitbit app?

 

Looking forward to your reply.

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