help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app can't find my Fitbit when I'm trying to set it up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2018 23:04 - last edited on ‎07-31-2018 04:17 by Fitbit Moderator

‎07-30-2018 23:04 - last edited on ‎07-31-2018 04:17 by Fitbit Moderator

My friend gave me her Fitbit as she got a new one so I have downloaded the app but it can't find the device when im trying to set it up

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎07-30-2018 23:55

‎07-30-2018 23:55

There's a couple of things to check.

 

Firstly, make sure your phone is supported by fitbit at www.fitbit.com/devices If it's on that list it should work; if it's not then it may or may not work.

 

Secondly, if your friend was around when you tried then make sure her phone doesn't have a bluetooth connection to the fitbit. If it does then remove it as it may be blocking connection to your phone.

Best Answer

‎08-01-2018 09:33

In response to SteveH

‎08-01-2018 09:33

I would ask your friend to help you, they have done the setup at least twice  already. 

Just make sure the Fitbit they gave you has been removed from their phones Bluetooth. 

Best Answer

‎08-07-2018 05:02

In response to SteveH

‎08-07-2018 05:02

Managed to get a dongel and set up on my computer as my phone is not compatible. Thanks for your help

Best Answer
0 Votes