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Fitbit app crashes when I try to open health metrics

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‎04-27-2021 19:19

‎04-27-2021 19:19

My fitbit sense and app are fully updated, but whenever I try to open health metrics the app closes. Is there a fix for this?

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‎04-27-2021 23:36

‎04-27-2021 23:36

You can try the following

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

 

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Or for IOS uninstall/reinstall the Fitbit App, and redo notification setup.

Possibly wise to restart both watch and phone afterwards.

Author | ch, passion for improvement.

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‎04-28-2021 06:03

‎04-28-2021 06:03

See, https://community.fitbit.com/t5/Android-App/Health-Metrics-Tile-crashing/td-p/4818768

 

Some have and success (including me) in uninstalling the app and re-install it.

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