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Fitbit app crashes when trying to add friends

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‎01-19-2022 05:17 - last edited on ‎01-20-2022 06:43 by Fitbit Moderator

‎01-19-2022 05:17 - last edited on ‎01-20-2022 06:43 by Fitbit Moderator

Every time I go to community to search for my friends from my contacts, the app just shuts down 

What can be done to solve this problem 

 

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎01-20-2022 06:45 - edited ‎11-13-2023 11:18

‎01-20-2022 06:45 - edited ‎11-13-2023 11:18

Hi there, @ksaurabh111. Welcome to the Community Forums. Thanks for the details provided in your post. 

To better assist you and further investigate, can you please let me know if you receive an error message when the Fitbit app crashes? When was the first time you experienced this issue? Have you tried with a different phone?

While I wait for your responses, I'd suggest trying the steps below:

  1. On your phone settings, tap on Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen and tap on Force Stop.
  3. Uninstall and reinstall the Fitbit app from the Play store.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Try checking your sleep details one more time.

I’ve moved your posts to the Android App board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎01-20-2022 06:45 - edited ‎11-13-2023 11:18

‎01-20-2022 06:45 - edited ‎11-13-2023 11:18

Hi there, @ksaurabh111. Welcome to the Community Forums. Thanks for the details provided in your post. 

To better assist you and further investigate, can you please let me know if you receive an error message when the Fitbit app crashes? When was the first time you experienced this issue? Have you tried with a different phone?

While I wait for your responses, I'd suggest trying the steps below:

  1. On your phone settings, tap on Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen and tap on Force Stop.
  3. Uninstall and reinstall the Fitbit app from the Play store.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Try checking your sleep details one more time.

I’ve moved your posts to the Android App board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes