Welcome to the Community Forums @FionaTaylor! Thanks for bringing this up, I'd like to take a closer look at what is going on.
Could you share some screenshots showing what you mean? That way I can find the best way to move forward with the whole situation.
While reading your post I was wondering if by any chance you manually log activities? Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your tracker at that point in time. For example, if I am wearing my tracker and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. To clarify, I'd recommend to take a look at: How do I track exercise and activity with my Fitbit device?
I've moved your post to the Android App as there are more chances to get related replies here.
Keep me posted, I'll be around.
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