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Fitbit app isn't showing my sleep information

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‎03-29-2020 03:30 - last edited on ‎04-10-2020 09:17 by Moderator Alum

‎03-29-2020 03:30 - last edited on ‎04-10-2020 09:17 by Moderator Alum

Have uninstalled app and now have overnight heart rate data but still no sleep data after uninstalled again. Charge 3 connection with phone good. Maybe is to do with daylight savings time change? Will check tomorrow.

 

 

Moderator edit: subject for clarity

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‎04-10-2020 09:19

‎04-10-2020 09:19

It's great to see you around, @S_38_B.

 

I am sorry for the delay in respond, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

Thanks for troubleshooting this sleep issue, I would like to know if you keep experiencing this? Have you checked if your Fitbit app is updated? Are you able to see this information in the Fitbit?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-10-2020 09:44

In response to AlejandraFitbit

‎04-10-2020 09:44

Thanks for checking back. Yes I solved it by having to get a new Fitbit
after an online chat with a support person. Unfortunately mine was out of
warranty by about 4 months. He did offer me a discount to shop at your
store, but I ordered from Amazon and got nearly the same discounted price,
plus the extended warranty through Amazon is a LOT cheaper.
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