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Fitbit app keeps crashing

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‎08-11-2021 12:29 - last edited on ‎08-11-2021 17:41 by Fitbit Moderator

‎08-11-2021 12:29 - last edited on ‎08-11-2021 17:41 by Fitbit Moderator

My app keeps crashing. First it opened for a second and then crashed. After reinstalling it, I was able to sync it but then it crashed again. Now it's back to crashing after 1 second again. My app is current. My android phone should support it and my OS is current. Is there something wrong with the app or how can I fix this issue?

 

Moderator Edit: Clarified subject

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‎08-11-2021 17:43 - edited ‎08-01-2023 04:50

‎08-11-2021 17:43 - edited ‎08-01-2023 04:50

Hi there, @BeachMar. Welcome to the Community Forums. Thanks for the details provided in your post and for making sure that your Fitbit app is up-to-date.

I'd recommend to clear the cache of the app: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app (This may vary depending of the Android device and the OS version). Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

If the issue continue and the app keeps crashing, make sure you have Wi-Fi or mobile Data always On when you are using the Fitbit app. Sometimes the app will crash while is loading information that require internet connection.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-11-2021 17:43 - edited ‎08-01-2023 04:50

‎08-11-2021 17:43 - edited ‎08-01-2023 04:50

Hi there, @BeachMar. Welcome to the Community Forums. Thanks for the details provided in your post and for making sure that your Fitbit app is up-to-date.

I'd recommend to clear the cache of the app: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app (This may vary depending of the Android device and the OS version). Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

If the issue continue and the app keeps crashing, make sure you have Wi-Fi or mobile Data always On when you are using the Fitbit app. Sometimes the app will crash while is loading information that require internet connection.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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