Fitbit app keeps requesting email verification

[sweetpeajoy16]

Since this morning the app won't do anything until I verify my email address... And tells me to request to resend the verification email... I've done this about 20 times now and am not receiving anything... So can't verify my email account.

I have checked my junk folder and the mails aren't in there. When I go to my account online there's no problem.

I just want the app to work...

Thank you

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello there @sweetpeajoy16, awesome to have you around in the Fitbit Community. My I'm wondering how it goes? Is the issue still persisting with the verification email?

If the issue continues, review your online-Dashboard to see if the verification is require there. If the red banner is in our online Dashboard try to validate your account from the website.

If you don't see the verification message in the website, then is an error on the Fitbit app. If is the case try the following suggestions: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Give it a try to this and let me know if you need additional help.

[AmmoGirl89]

I still have the red banner asking to verify my email in the app, after i checked the website dashboard, force-stopped the app, cleared the cache and data, and uninstalled and reinstalled the app.

[RobertoME]

Hi @AmmoGirl89, welcome aboard to the Fitbit Community and thank you for keep me posted that you are having the same issue.

Are you seeing an specific error after you pressed the red banner to verify your email address? What is the behavior if you do this through your Fitbit.com Dashboard? 

Let me know, based on this we will be able to identify the issue.

[AmmoGirl89]

There is no red banner on my dashboard on the fitbit website. It shows only on the fitbit app. I have even tried reinstalling the app to no avail. Do you have any other solutions to this issue?

[RobertoME]

Hi there @AmmoGirl89, thank you for the additional details and I'm sorry for the late response. I want to give follow up to your previous concern and I'm wondering how i goes so far? Is the issue persisting?

We released new version of the Fitbit that contained stability improvements that might be of your help to address this issue. For more details regarding the most recent version of the app, please review this post.

Let me know if the issue was corrected, I wouldn't like this issue goes by without a solution.

[AmmoGirl89]

I am still having the same issue. The app keeps asking me that "Email verification required for ginna_m89@yahoo.com" When I ask to send the verification to my email. I do not receive anything.