Fitbit app not logging in

[MidnightFox]

Hello,

Since yesterday my fitbit app account will not allow me to log in on my phone. It keeps telling me my username and password are wrong? I can log into the fitbit website with my username and password so I know they aren't an issue.

Can anyone help?

Thanks

[LanuzaFitbit]

Welcome to the Forums @MidnightFox.

Thanks for sharing those details on the situation. Let me help you figure out what is going on.

The first thing I'd like to recommend is that you try to uninstall the app and then install it. That will help in case any file was not installed properly or is not syncing correctly. 

Please keep me posted on how it goes or if you have any other questions.

[MidnightFox]

I tried this various times and also reset my fitbit. It has eventually allowed me to log back in... with the same username and password I always had. Must be something wrong with the app?

[LanuzaFitbit]

Hello @MidnightFox.

Thanks for trying those steps and letting me know that it did work eventually.

I'm glad to read that it seems to be working correctly now. 

In this case I'd like to ask you to keep an eye on the whole situation and keep me posted on whether it happens once again. If it does happen once again please let me know right away so that we can take a closer look at the situation.

 If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if there are any other questions on the matter.

[MidnightFox]

Hello,

I seemed to be logged in fine now, but now the Fitbit has trouble syncing...

Get Outlook for Android

[LanuzaFitbit]

Hello @MidnightFox.

Thanks for that update. Let's get it syncing correctly once again.

In this case I'd like to recommend that you try to follow the steps listed in this help article. Be sure to go through all of them in the order that they show up.

Let me know if there are any other questions on the matter.