help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app not showing calories, steps and heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2018 03:35 - last edited on ‎08-15-2018 05:37 by Fitbit Moderator

‎08-14-2018 03:35 - last edited on ‎08-15-2018 05:37 by Fitbit Moderator

Help! Used fitbit for years with no issues. Calories, steps and heart rate no longer showing on dashboard. If I click on calories tile it shows zero for the day but if I press again for daily summary stats there.??? Data shows in summary at end of each day. Data all registering on watch..  I've reinstalled app, repaired and  checked connections. Any ideas clever people?

 

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎08-15-2018 05:39 - edited ‎08-15-2018 05:40

‎08-15-2018 05:39 - edited ‎08-15-2018 05:40

@KiannaO Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you can't see your data on your app. This issue you describe is affecting many users and is being investigated by our team so hopefully a fix will be released soon. Please keep an eye on this thread for updates about the fix.

 

I also moved your post to the correct board.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes