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Fitbit app not showing heart rate history

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‎12-09-2020 12:55 - last edited on ‎12-11-2020 15:44 by Fitbit Moderator

‎12-09-2020 12:55 - last edited on ‎12-11-2020 15:44 by Fitbit Moderator

On my Ionic app for Android, the app no longer shows the heart rate trends for year. Month, 3 months, etc. These were very helpful to me, and I have forgotten how to access. When I hit Hesrt Rate on the dashboard I get a list of daily activity instead of the trends for month, etc.

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎12-11-2020 15:44

‎12-11-2020 15:44

Hi @madmouse, it's nice to see another post from you here in the Community Forums. 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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