Fitbit app not showing my Oxygen Variation data

[kjv1956]

My Versa  has stopped showing any oxygen levels. Why has this stopped?

Moderator Edit: Clarified subject

[MarreFitbit]

@kjv1956 It's nice to see you around the Community Forums. 

To receive EOV data, note the following:

• Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see How do I wear my Fitbit device?
• Make sure your Fitbit device is charged.
• You must sleep 3 or more hours.

For more information, see How do I track my estimated oxygen variation in the Fitbit app?

By any chance, are you missing any other data on the Health Metrics dashboard? 

Hope that helps. 

[MDuranie]

The data is no longer visible, post last update. The sleep section looks totally different with odd smiley faces for sleep score. Ditch those, and bring back the O2 saturation, please. It's clearly an update issue and not user-level. 

[Nigey_Boy]

Yes it's gone, not even any indication of it last 2 weeks?

I didn't like it anyway

[azwxguy]

Noticed this with the last Android app update. I have a Charge 3 and use the Android app on a phone and a tablet and also the Windows 10 app on a laptop. Did some testing, log out, uninstall-turn off, turn on phone, reinstall, log in. It's quite variable, most of the time I have to go back a couple days and check a previously filed sleep period or sometimes look through several to find one that displays the variation graph. Then I can go back to the current sleep period and the variation graph will be there. I can close the app and launch back into it right away to the same day I just left, and usually the variation graph is gone again. I can get it to display eventually, but I have to fiddle with it all the time. It didn't do this before the last update.

[Nigey_Boy]

Exactly the same problem. It was there last night but today it's gone again!

[Nigey_Boy]

Exactly the same problem - I saw the graphs last night then this morning they are gone again!!

[kjv1956]

Thank you for your email. I know that I will not go to all that trouble.
Find it annoying to have it gone as I used it when going to the Dr.
Hopefully they will fix it.

[azwxguy]

I've tried this a couple times now and it seems to work. It's more of a work-around, hoping that someone notices (Hey Google...) and pushes a more permanent fix. When I check a sleep cycle in the app, it will almost always not show the oxygen variation graphic. Maybe once in the past 30 checks it may have displayed the graphic, can't remember. Anyway, if you arrow back out to the main screen it will usually illicit a refresh which you will see at the top of the screen. Then I can go back to that sleep cycle page and the O2 variation graphic will be there. Curious, huh.

[DarkMoon]

I often find that graph missing. But I just sync the fitbit again, then go back to the sleep record and the graph is back in place.

[kjv1956]

Thank you. Giving this a try

[tmariefd]

As per the other posts this is only a recent very annoying development which made me suspect that Fitbit Is moving that metric to premium and making it intermittently appear and disappear so users will forget about it.  Having said that I did see a post which talked about a similar issue and a permanent fix involving restart dated early mid 2020 - could you research please and let us users know? Thank you

[azwxguy]

It is interesting that just today there was a Fitbit update to my Android
phone app that appears to have fixed the missing oxygen variation graphic.
As I described before, to get the graphic to display it was necessary to
navigate to the specific sleep period display, check that the variation
graphic was missing, navigate back to the main display where the app would
activate a refresh (indicated at the top of the screen with a "gathering
data" message), and then navigate back to that specific sleep period and
the variation graphic would be there. I updated my Fitbit app and then
checked my most recent sleep period and the oxygen variation graphic was
there right away. I will monitor for any future developments, but this just
might be fixed now.

[Etheridge]

Me too keeps telling me to upload the click face I already have, really annoying 😡