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Fitbit app not showing yesterday steps

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‎10-29-2019 09:15 - last edited on ‎10-30-2019 13:37 by Fitbit Moderator

‎10-29-2019 09:15 - last edited on ‎10-30-2019 13:37 by Fitbit Moderator

No matter the day, when I open the app the steps for yesterday show zero but when I tap on the steps the correct number show in the bar chart. What gives?

 

Moderator edit: Subject for clarity 

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‎10-30-2019 13:36 - last edited on ‎09-18-2025 06:38 by Fitbit Moderator

‎10-30-2019 13:36 - last edited on ‎09-18-2025 06:38 by Fitbit Moderator

Hi @bbran, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you using to check the Fitbit app? When was the first time you experienced this and how many times since then? If you haven't already done so, please try the following troubleshooting steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

Keep me posted and let me know if you have any additional questions.

Best Answer

‎10-30-2019 13:49

In response to RicardoFitbit

‎10-30-2019 13:49

Will this result in past exercise and other data being lost?

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