help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app not showing yesterday steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2019 09:15 - last edited on ‎10-30-2019 13:37 by Fitbit Moderator

‎10-29-2019 09:15 - last edited on ‎10-30-2019 13:37 by Fitbit Moderator

No matter the day, when I open the app the steps for yesterday show zero but when I tap on the steps the correct number show in the bar chart. What gives?

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎10-30-2019 13:36

‎10-30-2019 13:36

Hi @bbran, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you using to check the Fitbit app? When was the first time you experienced this and how many times since then? If you haven't already done so, please try the following troubleshooting steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions.

Best Answer

‎10-30-2019 13:49

In response to RicardoFitbit

‎10-30-2019 13:49

Will this result in past exercise and other data being lost?

Best Answer
0 Votes