help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app not working when using Wi-Fi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-06-2021 15:19 - last edited on ‎04-08-2021 17:14 by Fitbit Moderator

‎04-06-2021 15:19 - last edited on ‎04-08-2021 17:14 by Fitbit Moderator

Fitbit app does not sync and log out and not allow me to log in when I am on wifi. However, it work okay when I am on 4G. I realised I got IP address access denied to this page and on the app when I am on my wifi. Can you please help to solve this?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎04-08-2021 17:15

‎04-08-2021 17:15

@ThaoTa Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I was able to see that you have a case with our Support team, please continue the communication through email, they'll be happy to assist. 

 

Have a nice day. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer