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Fitbit app on Samsung Galaxy S9+ not showing steps and calories

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‎08-13-2018 15:00 - last edited on ‎08-15-2018 05:32 by Fitbit Moderator

‎08-13-2018 15:00 - last edited on ‎08-15-2018 05:32 by Fitbit Moderator

Good afternoon, so  today I noticed that my Fit bit app suddenly stopped  showing my steps and calories burned in the app however, I can still see them on my watch. What should I do ?. I  can still see the miles and floors walk the sleep time and weekly exercises however as mention before my steps and calories burned are always in 0. I noticed this change two days ago but I'm not sure what to do the app still syncs other  activities  and heart beats food etc.

 

 

Moderator edit updated subject for clarity

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‎08-15-2018 05:34 - edited ‎08-15-2018 05:40

‎08-15-2018 05:34 - edited ‎08-15-2018 05:40

@rivas It's great to see that you've visited the Fitbit Community! Sorry to hear that your Fitbit app isn't showing your data. This issue is being investigated by our team as it is affecting several users. Hopefully they will have a fix soon. Please keep an eye on this thread for updates about it.

 

I also moved your post to the correct board.

 

Let me know how it goes!

Alvaro | Community Moderator

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