Fitbit app says internet connection isn't available

[pastin338]

My android app says the internet connection is not available when opening the spotify, watch and apps section in the charge 4 panel. I tried cleaning cache, uninstalling app and changing connection but nothing changed. Any idea? Thanks

Moderator Edit: Clarified subject

[EdsonFitbit]

Welcome to the Fitbit Community, @pastin338.

Thank you for trying to resolve the issue before contacting us.

I would recommend logging out and log back in to the Fitbit app. 

In addition, you can set up your Fitbit Charge 4 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether you continue having the same problem, please attach a screen shot of the message for further investigation.

If you have any question, please let us know.

[pastin338]

Hi, I already tried it but received the same answer.

Here are the screenshots (sorry for the Italian)

https://ibb.co/FW8JMQj

https://ibb.co/N9tjVNN

[EdsonFitbit]

Thanks for your response, @pastin338.

Our team has released a new version of the Fitbit app (3.45 iOS and 3.45.1 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

Hope this helps.

[CyberAP]

I am using version 3.45.1 on Android and got exactly the same issue. Tried resetting my network, reseting the app completely and nothing worked. How this can be fixed?

[EdsonFitbit]

Welcome to the Fitbit Community, @CyberAP.

Thank you for the information provided.

@pastin338 @CyberAP, are you using a Virtual Private Network (VPN)?

Have you checked if you get the same error on the 4G/LTE or 5G/LTE network?

I'll be waiting for your response.

[CyberAP]

I have tried it with VPN enabled and disabled. I also tried to switch networks, using 4G and Wi-Fi. None of this worked unfortunately.

[EdsonFitbit]

Thanks for your response, @CyberAP.

In this case, please uninstall and reinstall the Fitbit app.

If you have any question, please let us know.

[CyberAP]

Thank you for your help, I have tried reinstalling the app and also reconnecting my Fitbit Sense, none of which resolved the issue unfortunately. I've been using Fitbit Sense for a week now and haven't been able to install any app on the watch since, that's a very frustrating experience for me. 😞

[EdsonFitbit]

Thank you for the update, @CyberAP.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Feel free to contact us at any time.

[Ashishn]

I have same problem with my versa 3 my app android version is 3.73 no application and watch face installed error is in there are no internet connection please find and send resolution