Fitbit app showing "Oops looks like there is no Internet connection"

[Horatius]

Hey, yesterday I updated my Fitbit to the new firmware and I tried to make some changes but when I press on clock faces or anything I get the error message "oops looks like there is no internet connection".

I cleared the cache, what else to do?

Moderator Edit: Clarified subject

[TV2017]

Worked perfectly thanks saved me a ton of work.

[Madcascade]

THANK YOU SOOOOO MUCH!!!

[RodrigoMFitbit]

@charleskn @Bugoff75 Thanks for the feedback! Fitbit really appreciates it. 

@Madcascade @TV2017 Welcome to the forums. I am glad to read this has helped you out. 

I would like to thank @JenniferHS again for the detailed explanation. 

[seannasmommy]

Thank you, thank you, THANK YOU!!!!!!!!
We were ready to send my husband's new Versa 3 back!

-Nancy

[RodrigoMFitbit]

@seannasmommy Nice to see you again here in the forums. I am glad to read that you found the solution here.

I wish you and your husband a lot of fun with Fitbit. Have a nice day!

[john_snow]

Just to addon to this. I've seen a few others disabling the VPN or changing their DNS so the ISP's and whoever else can gobble up your info.... I use Pi-Hole on a Raspberry Pi.... google it and you can find more info. Anyways, allowing cdn.optimizely.com & www.google-analytics.com that was getting blacklisted before... allowed me to stay on vpn and only open that one address up. Everything included weather and apps loaded fine after that.

[Ldzxxo]

So basically we have to risk our phone security to get features to work... Lovely 

[mquinz]

get used to it.  Fitbit is more interested in your data than it is in providing a quality product.  I gave up and lowered my expectations - and complained enough to Amazon about the other features of the Charge 5 that don't work that they just refunded my $$.  

[Dasil]

Please contact adaware and let them know that your server isn't sending out ads so they can unblock it from their ad free DNS service.

[kneppa]

Yeah, I had to turn off any vpns and ad blockers

[Wisa21]

Thank you so much!! This worked perfectly. I have been looking for a fix to this issue for months

[batkinson001]

I am having this issue with the gallery part of the app when trying to open it to view my watch faces and apps for the versa 3.  I have tried removing cache and app data and permissions and stuff, even looked for vpn's and ad blockers on my phone, those aren't enabled.  i have tried rebooting my phone, the watch and nothing is working.  my phone is a samsung s22 ultra with the latest updates.

[Guy_]

Hi @batkinson001  - check No internet connection notably private dns which is most likely enabled on that phone.

also it may work with mobile data and not wifi. which may be a quick fix.

[bugsy3333]

Brilliant

[Tgriffith31]

Thank you!!!! I was so frustrated and about to throw away my Fitbit and purchase a Samsung watch. I also had private DNS on. As soon as I removed it, I was able to access the Gallery.

[mquinz]

I gave up on getting this **ahem** device to work correctly. After I sent a
short video of the malfunctioning timers, Amazon refunded my purchase
price. Maybe the Charge 5 will fix the myriad problems with the 4. But I
doubt it.

[RodrigoMFitbit]

Hello everyone!

@Tgriffith31 Welcome to the forums. I am glad to read that you found the solution here in the forums. 

@mquinz Nice to see you again here. Thanks for your feedback. I assume you had the Charge 4. I am sorry to read that you faced difficulties with it. You know the Fitbit community is here to help. In case you get another Fitbit device and would like some help, you can always come here for advice. 

[SamyJo]

Thanks! I have Norton VPN & Ad Blocker running. Turned it off, and instantly resolved my issue with this as well. 

[DoreenW]

I have tried everything listed above and still cannot access the gallery.  I have a Samsung Galaxy S10.  This only started today when I changed my clock face. Cleared caches, changes the VPN and Private DNS, shut off wi-fi, reconnected w-fi, reset watch, reset phone, still nothing.  Very frustrating.

[RodrigoMFitbit]

@SamyJo Welcome to the forums. I am glad to read this worked for you. 

@DoreenW Nice to see you again here in the forums. I will gladly help you with that. 

I suggest you try the following outlined in an older post in this thread. These were the instructions for Samsung phones. 

JenniferHS wrote:

I HAVE A FIX FOR ANDROID 12/SAMSUNG PHONES

I had this issue on my Samsung S8 AND S20. (Please not this is for Samsung)

Follow this:

Settings >

connections >

more connections (near the bottom) > 

VPN (if one is listed there set it to none or remove it, I didn't have one but this will block access to the gallery)

> Private DNS (this is right underneath VPN and should be set to none.) 

I had private DNS on and set to dns.adguard.com. As soon as I removed it and thlurned it off to none, problem solved. Now I can access the Gallery! 

Trust me, I know exactly how frustrating this is because I have been battling this for months! 

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Let me know if this helps you out. Have a nice day!