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Fitbit app showing resting heart rate of 0

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‎07-18-2020 06:10

‎07-18-2020 06:10

As of 7/14/20, my resting heart rate is showing as 0, but I'm pretty sure I'm still alive.  I have attempted restarting the app and restarting my phone.  I've confirmed the app is up to date. 

 

I'm using Charge 3, firmware version 28.20001.63.5, Galaxy Note 9, Android Version 10.

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23 REPLIES 23

‎08-03-2020 17:59 - last edited on ‎05-21-2024 05:30 by Fitbit Moderator

In response to GarthD

‎08-03-2020 17:59 - last edited on ‎05-21-2024 05:30 by Fitbit Moderator

Hi @GarthD, welcome on board. @Indiekate, it's always great to see you here.

@GarthD, thanks for your detailed information and efforts while troubleshooting the Fitbit app. I'm sorry that your resting heart rate and sleep data isn't registered correctly. Since the Fitbit app was recently updated, let me suggest going to your phone's settings > Apps > Fitbit > Force Stop and then reboot your phone. Once that is done, open the Fitbit app, sync and check your details one more time.

@Indiekate, thanks for every step tried on your own and for the screenshot provided. I'm glad that your heart rate and sleep data is now displayed correctly. I'm sorry for the inconvenience experienced and if there's anything else I can do for you, don't hesitate to let me know.

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‎08-07-2020 05:23 - edited ‎08-07-2020 05:23

In response to LizzyFitbit

‎08-07-2020 05:23 - edited ‎08-07-2020 05:23

Hi Lizzy.

 

I've tried all of the various troubleshooting methods numerous time and still no luck with the resting heart rate (or with the sleep detail issues that are being discussed in other threads).  As both of these issues started with the recent update a couple of weeks ago, I'm hoping that it will be sorted out in the next update. 

Cheers

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‎08-08-2020 05:11

In response to GarthD

‎08-08-2020 05:11

FYI, the upgrade to app v. 3.27 fixed my resting heart rate issue and the issues i was having with sleep detail/score.

 

Cheers,

Garth

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‎08-17-2020 12:54 - last edited on ‎05-21-2024 05:30 by Fitbit Moderator

In response to GarthD

‎08-17-2020 12:54 - last edited on ‎05-21-2024 05:30 by Fitbit Moderator

Hi @GarthD. I hope you're doing well.

Thanks for trying the troubleshooting tips suggested in my post and I'm glad that the issues were fixed after updating the Fitbit app. This is great news and I'm sure others will find your post very helpful. Let me invite you to visit the Health & Wellness board where you can share your experiences and make new friends. Feel free to reply back if you have more questions.

Hope to see you around more often! 😊 

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