Fitbit app shows "no measurements" for my heart rate

[ReginaCheung]

My Versa3 records my heart rate very well and the data is shown on Versa3 normally. However, my fitbit app fails to get this data and always displays "No measurements" when I click on the heart rate icon. I can provide you with the screen shot if needed. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @ReginaCheung, welcome to the Community Forums. Thanks for bringing this to my attention and for the details shared in your post.

To better assist you with this, can you please let me know the model of the Android phone you're syncing with? When was the first time you started experiencing this issue? Keep in mind that the heart rate graph will update every time you sync your watch, so please make sure that your watch has recently synced. 

While I wait for your response, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Regarding the screenshot you wanted to attach, please:

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.

I've moved your post to the Android App for organization purposes. 

Looking forward to your reply.

[ReginaCheung]

Thank for your reply. My Versa 3 was newly bought. My phone is Samsung Note10 Lite with android 10.

I have reinstalled the fitbit app and also did a factory reset on my Versa 3, but no luck. 

All other data (eg steps) can be shown in the app. The heart rate can also be seen in under the exercise icon, so I believe that the data was synced. Just in the heart rate (resting heat rate), it displays no measurement. Please see the attached screen shots.  Thanks. 

 

 

 

[MarreFitbit]

Hi @ReginaCheung, I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

We hope your issue is solved soon. 

[ReginaCheung]

Thank you for your attention. I look forward to hearing from you soon.  Cheers.

[MarreFitbit]

@ReginaCheung you're very welcome. 😉

I'd like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[akkoub]

Hi Dears , 

I have the same issue , I have tried many options with no luck , can you support please .

[KarenDBurns]

I just received new Inspire 3....have had fitbits in past.  I have this same issue and the maps won't load.  Never had these issues in the past.  Did any ever get a resolution?