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Fitbit app wont install on my Galaxy A23 5g

ANSWERED

‎08-13-2025 08:13 - last edited on ‎08-13-2025 10:29 by Fitbit Moderator

‎08-13-2025 08:13 - last edited on ‎08-13-2025 10:29 by Fitbit Moderator

Ive done all the suggested troubleshooting yet it wont install. Does anyone know of a compatibility issue with my specific model of phone?

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-13-2025 14:03

In response to EstuardoFitbit

‎08-13-2025 14:03

It finally installed. I had to shut down my phone and restart. It didn't work when I merely restarted. All good now.

View best answer in original post

Best Answer
4 REPLIES 4

‎08-13-2025 10:28

‎08-13-2025 10:28

Hey there @BobGInMA, welcome to the Fitbit Community! 

Thank you so much for taking the time to share this situation with us; I'm happy to help!

This issue can be caused by the Android version on your Galaxy A23. Please keep in mind that the Fitbit app requires Android 11 or higher to be downloaded.

If your device meets these requirements, you may need to restart your phone!

Best Answer
0 Votes

‎08-13-2025 11:55

In response to EstuardoFitbit

‎08-13-2025 11:55

Hi Estuardo, thank you for your reply. As I mentioned, I did go through all the suggested trouble shooting steps, including the android version. My phone is using Android 15. I have plenty of space on my phone and Ive already restarted my phone. The app still wont install from the Google store. I just got the Fitbit today and dont want to have to return it.

Best Answer

‎08-13-2025 14:03

In response to EstuardoFitbit

‎08-13-2025 14:03

It finally installed. I had to shut down my phone and restart. It didn't work when I merely restarted. All good now.

Best Answer

‎08-14-2025 16:46

In response to BobGInMA

‎08-14-2025 16:46

Hey @BobGInMA, thanks a lot for let me know the app finally got installed, I'm truly happy to read this! 

I know things can be a little tricky sometimes, but we are always willing to help until we find a suitable solution for our users. I'm happy to read there is no need to try more steps or move on to any other procedure.

In any case, please feel free to contact us at any time. Our team will be happy to help you out!

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0 Votes