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Fitbit charge HR won't sync with my samsung galaxy s5 mini

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‎03-23-2016 03:14

‎03-23-2016 03:14

Hi

Really grateful for any help - 

 

Having problems syncing. Finally the charge HR shows up as FORCE as an option to pair with on my samsung galaxy s5 mini but then if I try to pair the fitbit stop watch just turns on and the phone says unable to communicate with 'force'..

Have so far reinstalled the app, reboote the phone, restarted the fitbit, made sure that the phone is not paired with anything else and is visble to nearby devices and power saving is off.

 

Stuck as what to do next!

 

Thanks

Best Answer
2 REPLIES 2

‎03-23-2016 17:57

‎03-23-2016 17:57

Welcome to the forums @NickiShepherd

 

Did you see this article on the ChargeHR problems? click to see

 

A moderator on the forums can help you with the ChargeHR showing as a Force. I'm sure one of them will contact you about this.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-24-2016 06:51

‎03-24-2016 06:51

@NickiShepherd Have you paired successfully? 

 

Sorry for the hiccup. Please try to setup again, and let us know how it goes! Please also confirm that you're referring to the Charge as opposed to the Charge HR. 

Community Moderator - English/EspañolEmerson | Community Moderator - English/Español

I run all over SF. What's your story?
Best Answer