Fitbit.com is down for maintenance

[MrDilSingh]

Whenever you try to update your weight‑goal summary, the system throws an error. I’ve updated the app, reinstalled it, talked with customer support, deleted all the data, and logged back in — still no luck. Hopefully it fixes itself soon.

[MiyukiFox]

I am also having this problem i hope they fix it soon 

[Hike122]

I'm also having this issue. Hoping they fix it soon!!

[letiziaferretti]

I'm having the same problem.

This is one of the most important feature when trying to lose weight.

It's very frustrating that it still does't work after almost 3 weeks and still no updates on possibile solution

[CptKirk]

Same issue.

[MelissaFox]

Same here, for weeks. Never had a problem with FitBit until Google bought it. Ever since, the issues are endless.

Moderator edit: word choice

[RPBCoaching]

I'm an online coach and use this feature with a lot of clients, including myself. This has been going on for 3 weeks. Can you please give us an update? This is getting pretty ridiculous for a company of this size 

[DavidFitbit · Accepted solution]

Hi everyone! Thanks for your patience. We’ve found the cause of the issue and are currently fixing it.

Personalized calorie goals should now be showing up correctly. Please note that if you manually set a fixed goal as a temporary workaround, that fixed goal will remain until you change it.

You might still see an error message when creating or updating a food plan, but we expect to have this resolved within the next few days.

[Bren1289]

Tracking is also not updating calories loads as well. 

[Bunger]

Will the food plan fix work with version 4.63? Can't use 4.65 unless I want to somehow burn 6000 calories per day again. This version is so messed up, how is it still not rolled back?

[pbaines]

Just a thought - but maybe "we expect to have this resolved within the next few days" should NOT be considered "Answered". It should be answered when the fix is live! 

[Bren1289]

It's a bloody miracle, I ended up signing out of my account through the Fitbit app it said an error has occurred. I closed the app, clicked the sign again and took a little bit to load but wowee. I tried to add the food plan and it worked and it has also integrated back with my daily workouts to adjust the calories left. 

[pbaines]

It's worked for me! I've been able to set a -250 calorie plan. 

[Bren1289]

I suggest everyone give it a go.

Back to my 1000 calories deficit @pbaines, maybe I shouldn't have fixed it 🤣.

[letiziaferretti]

It works now, without neither updating the app nor closing it or logging off.

[Camylinn]

Worked for me!😊