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Fitbit crashes when clicking on the "Reminder to Move" tile

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‎10-05-2016 08:12 - edited ‎10-05-2016 08:15

‎10-05-2016 08:12 - edited ‎10-05-2016 08:15

Hello,

 

I just got my Charge 2 today and I have set it up without any hitches. After having set up my Reminders to move, I notice that the Android App crashes every time I tap in the Little green map tile (the one with the icon of the stick figure standing on one foot with both arms raised).

 

No idea why. Anyone else having the same problem? If it helps, I am running OxygenOS 3.2.5 (based on Android MM 6) on the Oneplus3. And I am running the latest Fitbit App on playstore (v2.35).

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‎10-09-2016 05:45

‎10-09-2016 05:45

Hi there @Mayuresh. Good to see you in the Forums! 🙂

 

That's pretty strange for it to happen. I've not really heard of other users having the same issue. What I can recommend at this point would be to uninstall and reinstall the app. Just, before doing it, make sure to sync your tracker to make sure you will not lose any information and after that proceed.

 

Once you've downloaded the app back, try it out and see if it continues to crash when going to the reminders to move tile.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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1 REPLY 1

‎10-09-2016 05:45

‎10-09-2016 05:45

Hi there @Mayuresh. Good to see you in the Forums! 🙂

 

That's pretty strange for it to happen. I've not really heard of other users having the same issue. What I can recommend at this point would be to uninstall and reinstall the app. Just, before doing it, make sure to sync your tracker to make sure you will not lose any information and after that proceed.

 

Once you've downloaded the app back, try it out and see if it continues to crash when going to the reminders to move tile.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes