help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit error

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-17-2017 01:24

‎03-17-2017 01:24

Last night as I plugged in my fitbit for charging, or came up with an error message. I looked it up and it is to do with syncing. I followed the steps other people have done like turning off the Bluetooth and turning it on again but it did nothing. I then decided to unpair it from my phone, now it won't reconnect it just keeps asking to try again. 

 

Not sure what to do now. 

Best Answer
0 Votes
2 REPLIES 2

‎03-17-2017 07:31

‎03-17-2017 07:31

@emzielou90, I am not sure I understand exactly what your problem was/is. You say you plugged it in to charge it, but then you say you got a syncing error.  Charging the tracker does not normally initiate a syncing process. Which Fitbit tracker do you have?  What "error message" did you receive when you plugged it in?

Best Answer
0 Votes

‎03-17-2017 13:20

In response to USAF-Larry

‎03-17-2017 13:20

For some reason it's working again now but thank you for getting back to me
Best Answer
0 Votes