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Fitbit ionic screen has frozen how do i reboot

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‎07-18-2019 02:07

‎07-18-2019 02:07

Hi all

My fitbit ionic screen has frozen. Clock still working but wont move side or up or down. Cant seem to get into music or exercise how do i reboot

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‎07-18-2019 03:09

‎07-18-2019 03:09

The restart instructions for the Ionic are:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

If you need additional help contact Customer Support.

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