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Fitbit not charging

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‎05-04-2020 10:43 - last edited on ‎05-05-2020 19:42 by Fitbit Moderator

‎05-04-2020 10:43 - last edited on ‎05-05-2020 19:42 by Fitbit Moderator

I tried to reset the device because it was not syncing and now the device will not turn back on

 

Moderator edit: Subject for clarity 

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‎05-05-2020 19:41

‎05-05-2020 19:41

Hi @MegS., welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which Fitbit device are you using? Does it vibrates when you start charging it or it's completely unresponsive? In the meantime I receive your answers, please try the steps from our help article: Why isn't my battery charging on my Fitbit device?

 

Keep me posted. 

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