Fitbit not counting steps

[Cmissy1967]

I charged my Fitbit this morning and it's not counting any steps today. What can I do?

[HeydyF]

Hi @Cmissy1967 welcome to the Community! I'm pretty sure this can be fixed by restarting your Flex. So just follow the instructions on @SunsetRunner post to do so. 

Let me know if it is tracking again!  

[Cmissy1967]

Mine too. My Fitbit wasn't showing steps. Then I reset it and now it's showing steps but not showing up on my app????

[Odyssey13]

Welcome to the forums @Cmissy1967

Try restarting it a few times. Be sure to toggle bluetooth off and on as well as restart your phone.

Let us know what happens.

[Nefhiliel18]

You might need to remove from your device and then re-add it

Sent from my iPhone

[Cmissy1967]

Turning the Bluetooth toggle off then on again after resetting seems to
have solved the problem. Thank you!

[HeydyF]

@Cmissy1967 oh! sounds awesome! Thanks for posting back, I'm pretty sure this will help other users that are experiencing the same issue. 

If you need more help, let me know. 

Have a great day!