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Fitbit not counting steps

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‎05-23-2016 09:30

‎05-23-2016 09:30

I charged my Fitbit this morning and it's not counting any steps today. What can I do?
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6 REPLIES 6

‎05-23-2016 13:10

‎05-23-2016 13:10

Hi @Cmissy1967 welcome to the Community! I'm pretty sure this can be fixed by restarting your Flex. So just follow the instructions on @SunsetRunner post to do so. 

 

Let me know if it is tracking again! Smiley Very Happy 

Heydy | Community Moderator, Fitbit
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‎05-23-2016 18:37

‎05-23-2016 18:37

Mine too. My Fitbit wasn't showing steps. Then I reset it and now it's showing steps but not showing up on my app????
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‎05-23-2016 18:48

In response to Cmissy1967

‎05-23-2016 18:48

Welcome to the forums @Cmissy1967

 

Try restarting it a few times. Be sure to toggle bluetooth off and on as well as restart your phone.

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-23-2016 23:05

In response to Cmissy1967

‎05-23-2016 23:05

You might need to remove from your device and then re-add it

Sent from my iPhone
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‎05-24-2016 02:44

In response to Odyssey13

‎05-24-2016 02:44

Turning the Bluetooth toggle off then on again after resetting seems to
have solved the problem. Thank you!
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‎05-25-2016 08:43

In response to Cmissy1967

‎05-25-2016 08:43

@Cmissy1967 oh! sounds awesome! Thanks for posting back, I'm pretty sure this will help other users that are experiencing the same issue. 

If you need more help, let me know. Smiley Very Happy

 

Have a great day! 

Heydy | Community Moderator, Fitbit
Best Answer