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Fitbit not receiving notifications from S9 unless I restart the phone

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‎01-08-2020 16:06 - last edited on ‎01-10-2020 18:22 by Fitbit Moderator

‎01-08-2020 16:06 - last edited on ‎01-10-2020 18:22 by Fitbit Moderator

With my charge3 I'm getting a notice to restart my s9 to be able to receive my notifications on my charge3. Is this a common issue, my last 2 Fitbits I never had to restart my s9 to receive my notifications. The last 2 morningive had to restart my phone at least a dozen times and then almost every hour after 

 

Moderator edit: updated subject for clarity

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‎01-10-2020 18:23

‎01-10-2020 18:23

Hi there @Dawn322, welcome to the Community Forums. I'm sorry for the late response. I appreciate you've taken the time to troubleshoot the notifications on your Fitbit and S9 prior to posting here. 

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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