help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing or found

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-08-2016 05:00

‎10-08-2016 05:00

For the last three days my fitbit Alta is not able to be synced to my phone through the app. Everytime I go to sync it the error message displayed says tracker not found. I have tried turning the tracker on and off, redownloading the app. I even tried removing the fitbit and reading it to the app but now it cannot locate it at all. Any ideas?
Best Answer
0 Votes
2 REPLIES 2

‎10-08-2016 05:08

‎10-08-2016 05:08

If your dongle is in your desktop or laptop go ahead and remove it. Turn off bluetooth on your mobile for 10 secs plus, then switch back on, if your tracker still isn't auto-discovered, turn off your phone and then turn back on, launch the fitbit app and see if it now syncs.  Let us know how it goes.

Welcome to forums 🙂

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer
0 Votes

‎10-08-2016 11:29

In response to wmchapman

‎10-08-2016 11:29

I am doing this through my Samsung galaxy note 4. I tried your suggestion
and it is still not working. Any other ideas?
Best Answer
0 Votes