Fitbit not syncing to my phone

[SunsetRunner]

Very sad, I had so much fun when it was working.Now I just use it as a
watch...lol

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @SunsetRunner what is the issue? If the tracker wasn't syncing, the time will not be correct for long. 

I've moved your post to its own thread, feel free to edit the title. 

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. 

I'm wondering the same as @Rich_Laue. Would you mind providing us with more details so we can help you accordingly? 

Also, may I know the model of your mobile phone? Please make sure it meets the requirements listed here. Which Fitbit device do you have? 

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the following:

1. Remove the Fitbit from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Fitbit.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Fitbit.

I've moved your post to the Android App for organization purposes.

[Blazhevic]

I had the same after one of the recent app updates. I actually could use it as a watch for time being. The time went off when I started to do "troubleshooting", none of which helped. Then (with wrong time) the watch got completely useless with no solution under the sun that can help. After the factory reset it can't even be added back/set up 😟

[Rich_Laue]

Hi @Blazhevic have you removed the tracker from your phones Bluetooth? 

You say that the add device, through the Fitbit App fails. At what step does the failure occur and do you get any error messages? 

You might need to go through the sync tips like clearing the fitbit app and Bluetooth Cache. Clear the fitbit app data, stop the app through the phones settings. Power down the phone and tracker, but haveing done a factory reset, you won't be able to do a complete hardware reset with a shutdown. 

We also have the setup tips. 

[MarreFitbit]

Hi there @Blazhevic, welcome on board. Thanks for sharing the details about the issue with your Versa and for trying to troubleshoot before posting here. I understand how you must be feeling. 

Please note that the difficulty you are having to set up your Versa usually happens when you perform a factory reset without first unpairing the watch. In order to solve this issue, I'd recommend trying the steps below:

• Remove your Versa from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Also, please make sure your mobile phone meets the requirements to operate properly with the Fitbit app. 

[Blazhevic]

@Rich_Laue @MarreFitbit 

Thanks for the links, unless they've added something overnight, they are useless. Went through all, not once but dozens of times already, incl bluetooth cache, cleared and reinstalled, shut down, anything else they suggest, you name it. 

They won't replace it as it is beyond warranty period, and suggested discount on a new product is just a out-of-touch joke, when you already own one and it got useless after "bug fixing" update with no solution so far to bring it back 🙂

Not expecting the fix anytime soon, but dreaming one day I could open the forum and read they've managed to fix this long ongoing issue. 

And it's not just me, you can find many similar topics here, unresolved. More so, not everyone go as far as here, if you check recent Fitbit reviews on Google play, you'll see the real scope of the problem. Any other devices/apps working fine meanwhile, just Fitbit. If they can't address it, Fitbit is a walking dead company

[MarreFitbit]

@Blazhevic I understand where you're coming from. Thanks for following the tips and recommendations you've provided you along this thread. 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

However, we really appreciate you for taking the time to share your experiences and feedback. For more information about the outcome of your case, please feel free to get in touch with our Support Team or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you. 

[SunriseRun458]

Same here Alta HR was working. Updated app on my android 11 disconnected and won't reconnect. To prove it was the update checked tablet app, it was connected but wouldn't sync. Updated app on that same outcome. Tried set up new Alta HR on 3-17-2021 same issue. Got to it connect at fitbit end rep could see so made a warranty claim litterally on day one with 2 hours of trying to install. This is a developer issue won't surprise me if happens on the replacement coming in next week. Tried everything; cleared cache, force  stopped, uninstalled, reinstalled rebooted phone, etc. Think fitbit trying force everyone into newer model devices. Offered me half off which meant I would lose the other half on a brand new one day old device. If it happens on third device they should replace with another comparable model.

[Blazhevic]

Have a good one too. 

Thanks for [useful as always] links and info. Loyalty? Rest assured not just me but anyone I know will never ever buy this "indeed-designed-and-made-to-last" product again. Yet again, it's not just mine experience, there are too many of us 😞 Fitbit's incapability of fixing the app and handling the issue is just disgraceful.