Fitbit not syncing with Samsung Galaxy A70

[mon17]

Anyone else having this problem? It does not pair up..says no device found. Worked for 3 weeks now nothing! Frustrated!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @mon17, welcome to the Community Forums! 

Thanks for bringing this to my attention, totally understand how frustrating this matter can be for you. Let me share with you that the Samsung Galaxy A70 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Fitbit app, device and Android updates.

That being said, even though your mobile device is not compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.

I'll be here if you need anything else, please keep me posted.

[mon17]

Thanks..I have tried everything. It worked for the first 3 weeks with A70 but hasn't worked now for 5 days. Cant find device. Grr

[RicardoFitbit]

You're welcome @mon17, your reply is appreciated.

Thanks for taking into consideration the information that was shared on my previous post. So we can move forward with this, please try the following steps:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. 
4. When the phone is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit device as a new device. 

I'll be around if you need anything else, keep me posted.

[Franpain]

Mine worked fine since January then sync stopped working with Tab A when app updated Sept 30

[RicardoFitbit]

Thanks for bringing this to my attention @Franpain, welcome aboard. My apologies for the delay in responding your post.

Please note that the Samsung Galaxy Tab A is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. Even though you're using a non-compatible device, can you please let me know if the steps that were posted above were already tried?

Keep me posted, I'll be around.

[mon17]

Nothing works I have tried everything. Almost 2 weeks...ditching it

[LostEchoes]

@mon17 
You could try this
https://community.fitbit.com/t5/Android-App/Text-Msgs-only-show-Sender-s-name/m-p/3822972/highlight/...