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Fitbit on Android not tracking Calories Correctly

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‎04-18-2017 07:48

‎04-18-2017 07:48

I can't attach the screenshots, but the app allows me to enter my food for each meal on the correct dates as usual. On those screens, it appears that calorie tracking is working. However on my dashboard displays with the whole daily summary for each day, it always says "0 cals in" as if I haven't entered anything! Really frustrating. I'd add the screenshots I took, but the photo function on this forum doesn't seem to work either... I can email them to support if requested. Thanks!

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‎04-23-2017 12:32

‎04-23-2017 12:32

A very warm welcome to the Community @firecrackerjc!

 

It is possible that the app has not loaded all of the information from our servers. My suggestion in this case would be to log out of the app and then log back in. Generally, that helps the app to reload all information and it should show the correct calories in on the Dashboard.

 

Please do let me know how it goes.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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