help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit one is pairing but not recording or keeping steps reliably

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-08-2024 04:49

‎11-08-2024 04:49

I miss the old desktop pairing that always worked with this simple device, but now that I am forced to use an app, I've tried both apple and android and neither record the steps even though it is paired. A few times it showed up for just "today" but then disappeared. The device itself is working fine and recording steps - I just can't get the apps to work with it. Any ideas? I reinstalled the app, updated anything that could be updated.

omegle xender
Best Answer
1 REPLY 1

‎11-11-2024 01:17

‎11-11-2024 01:17

@goninda1 I think all of us who still use the One are in the same boat.  My tracker is working correctly, but there have been problems with the Fitbit phone apps for both Android and Apple since the end of August.  I don't think there is anything you can do, since the issue must be fixed by Fitbit/Google.  I too miss the desktop dashboard.  It was so easy to use!

Best Answer