Fitbit pedometer permission denied message

[Blackcat792]

I'm hoping someone can help. I get this error message and then my Fitbit and the app on my phone stop communicating. So I reinstall the app. It fixes it for a short bit before happening again. Any suggestions?

[YojanaFitbit]

Hi there, @Blackcat792. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with the Fitbit app before reaching out. 

To better assist you, I'd like to confirm if the message you're receiving is "Fitbit pedometer service is running notification"? If so, please know this notification will go away if you remove MobileTrack from your Fitbit account. 

In addition, please note since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you've already checked this help article related to syncing issues, please try the steps below:

1. Make sure your phone meets the requirements listed here.
2. Remove the Inspire 2 from your phone's Bluetooth settings and in the Fitbit app.
3. Restart your Inspire 2.
4. Turn off other Bluetooth connections when not in use.
5. Plug it into the charging cable and open the Fitbit app.
6. Set up your Inspire 2.

I've moved your post to Android App for organization purposes.

Hope this helps. 

[Blackcat792]

That isn't the message I get. Also the app isn't receiving info from my
Fitbit again..

[YojanaFitbit]

@Blackcat792 Thanks for getting back to us. 

Thanks for the clarification. I understand this shouldn't be happening. So I can investigate on my end, may I know the following information?

1. Model and OS version of your phone.
2. Did you try the syncing steps mentioned above?
3. Please attach an screenshot of the message you're getting in the Fitbit app.

I look forward to your response.