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Fitbit's screen jumps around tapped or the button is pressed

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‎08-27-2018 03:02 - last edited on ‎08-28-2018 05:50 by Fitbit Moderator

‎08-27-2018 03:02 - last edited on ‎08-28-2018 05:50 by Fitbit Moderator

Fitbit is unusable. Once activated it flickers between the different options. It can then stay like this until the battery runs out or the screen goes blank as usual.

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎08-28-2018 05:52

‎08-28-2018 05:52

Welcome to the Forums @Bigsugy.

 

That sounds very frustrating, let me help you out.

 

The first thing I'd recommend is that you try to restart it and then see if it continues to happen. It is possible that some software malfunction is causing this to happen.

 

In the meantime I'd like to ask you a couple of questions:

  • What Fitbit device are you using?
  • Was the Fitbit damaged in any way before this started?
  • When did this start?

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎08-28-2018 09:43

In response to LanuzaFitbit

‎08-28-2018 09:43

Hi. The fitbit people suggested plugging it into its charger then holding the button for four seconds. That seems to have done it. We shall see how it goes
Many thanks Andrew
Best Answer

‎09-02-2018 09:36

In response to Bigsugy

‎09-02-2018 09:36

Hello @Bigsugy.

 

Thanks for reaching back and letting us know what worked out for you! 

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of topics to talk about with other users in there.

 

Feel free to let me know if there is anything I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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