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Fitbit stopped syncing weight logs to other connected apps

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‎01-30-2024 09:49 - last edited on ‎01-31-2024 10:46 by Fitbit Moderator

‎01-30-2024 09:49 - last edited on ‎01-31-2024 10:46 by Fitbit Moderator

Hi,

I have Fitbit connected to Google Fit (via HealthConnect) and to MacroFactor.

Until 12/24/2023 the wight logged in Fitibt (using Aria Air) synced successfully to Google Fit and MacroFactor.

Starting 12/25/2023, is seems that Google Fit and MacroFactor are not able to "pull" the weight from Fitbit app. I tired revoking access and regrafting it. Reset the phone. Everything.

I also tried to delete the weight entry from 12/24/2023 to see whether the apps are able to fill this data, but they didn't - so perhaps the connection is broken all together.

What happened?

Screenshots attached.

4.jpeg3.jpeg2.jpeg1.jpeg

 

Moderator edit: Subject for clarity.

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1 REPLY 1

‎01-31-2024 10:58

‎01-31-2024 10:58

@erantdo Welcome to the forums. Thanks for reaching out about the data synced to other apps connected to your account. 

It seems you have tried the troubleshooting steps outlined here: How do I troubleshoot apps connected to Fitbit?. Currently I do not have an app connected to my Fitbit account. I will set it up and check if the weight logs are synced or not. I will keep on monitoring the situation. We shall see if other users report the same. I appreciate your patience!

RodrigoM | Community Moderator, Fitbit

Best Answer