help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit stuck, won't set up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2018 14:28 - last edited on ‎08-12-2018 10:52 by Fitbit Moderator

‎08-10-2018 14:28 - last edited on ‎08-12-2018 10:52 by Fitbit Moderator

I have a Samsung galaxy j7 percent. I just purchased the fit bit Alta hr.gre I have done each step a million times to get the device to pair with my phone it will not pair. The fit bit screen is stuck on fitbit.com/setup. I even tried it with a computer and the doggle plug and it says the same thing on the home screen. I was really excited about my fit bit purchase today now I'm questioning if I should return it. Please help me.

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-12-2018 10:52

‎08-12-2018 10:52

Welcome to the Forums @Randip85!

 

This might be happening because the Galaxy J7 is not on the supported devices list. This means that the app has not been fully optimized to work with that phone and thus issues like this are to be expected. 

 

As long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a chance that they will work correctly however we cannot guarantee it. Having said that, some users have mentioned that following these steps has helped them get their phones not on the list to sync and work correctly. Maybe you could give it a try.

 

As for trying it on the computer, did you get some sort of error message on the computer itself?  If so, what did it say? Even then, try going through the steps above and then running the setup again. That should definitely help.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes