help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit surge stuck of let's get started screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2016 05:02

‎12-25-2016 05:02

I just received a fitbit surge this morning as a gift, on attempting to set it up it told me to go to the website fitbit.com/setup, which then told me to download the app, I did. the app then told me after I selected the surge to hold down the power button for 3 seconds to turn it on, it didn't turn on so I charged it for 2 hours and it still won't turn on, it just stays on the screen where it says let's get it started and cycles through different languages

Any ideas?

 

Best Answer
0 Votes
2 REPLIES 2

‎12-25-2016 05:18

‎12-25-2016 05:18

Do you have Bluetooth enabled on your phone?

Best Answer
0 Votes

‎12-25-2016 05:33

In response to SteveH

‎12-25-2016 05:33

Yes I do have Bluetooth enabled
Best Answer
0 Votes