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Fitbit tracked steps when I was sleeping

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‎01-31-2021 06:19 - last edited on ‎01-31-2021 17:01 by Fitbit Moderator

‎01-31-2021 06:19 - last edited on ‎01-31-2021 17:01 by Fitbit Moderator

I woke up to 11053 steps gained between 024-0300 hours this morning  and I was sleep during this time how do I reset my steps and or why did this happen?

 

Moderator Edit: Clarified subject

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‎01-31-2021 17:00

‎01-31-2021 17:00

Hi @KeshaK1, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this situation, can you please let me know when was the first time you experienced this issue and how many times since then? To remove the steps that were erroneously added in your account, please follow the steps that are specified on our help article: How do I add, edit, or delete Fitbit data and activities? and let me know how it goes.

 

Looking forward to your reply.  

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‎01-31-2021 17:00

‎01-31-2021 17:00

Hi @KeshaK1, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this situation, can you please let me know when was the first time you experienced this issue and how many times since then? To remove the steps that were erroneously added in your account, please follow the steps that are specified on our help article: How do I add, edit, or delete Fitbit data and activities? and let me know how it goes.

 

Looking forward to your reply.  

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‎04-19-2023 22:16

In response to RicardoFitbit

‎04-19-2023 22:16

Why is this a persistant issue/complaint while sleeping? I understand miscounting steps durinf awake hours but the fitbit device and app literally know when you're asleep. I cant imagine it would be difficult to automatically remove any steps counted within the timeframe of your nightly sleep log!?

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