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Fitbit tracker not syncing

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‎07-12-2017 12:40 - last edited on ‎07-12-2017 17:19 by Moderator Alum

‎07-12-2017 12:40 - last edited on ‎07-12-2017 17:19 by Moderator Alum

Today is Wednesday, my Fitbit has not synced since Sunday afternoon. I get the vibration on my wrist when I have reached my step goals but it will not show up on the app. What do I do? Do I log out and log back in? Delete the app and then install it again? It's frustrating not being able to look up my stats. I own an Android phone.

 

 

Moderator edit: updated title for clarity

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‎07-13-2017 00:18

‎07-13-2017 00:18

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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2 REPLIES 2

‎07-13-2017 00:18

‎07-13-2017 00:18

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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‎07-13-2017 12:07

In response to SteveH

‎07-13-2017 12:07

It worked! THANK YOU SOOO MUCH!!!

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