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Fitbit won't let me log in, it's saying "invalid password"

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‎02-18-2019 06:42 - last edited on ‎02-19-2019 06:27 by Fitbit Moderator

‎02-18-2019 06:42 - last edited on ‎02-19-2019 06:27 by Fitbit Moderator

I try to log in and I get an "invalid password" (which I logged on here and obviously know my password) and when I hit "forgot password" it states "fitbit.com is under construction". I've tried updating the app, uninstalling it and re-installing it. Nothing is working and I need my app!

 

 

Moderator edit: updated subject for clarity

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‎02-19-2019 06:26 - edited ‎02-19-2019 06:28

‎02-19-2019 06:26 - edited ‎02-19-2019 06:28

Hi there @Coley8, it's nice to see you around here! Thanks for already troubleshooting this inconvenience with your Fitbit app, nice way to go!

 

I had a similar situation a few days ago, but I reset the network connection on my phone itself and it allowed the app to let me log in and also stopped my sync problem while on Wi-Fi. Can you give this a go?

 

I've moved your post to the Android App as there are more chances to get related replies here. 

 

Keep me posted! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-19-2019 06:26 - edited ‎02-19-2019 06:28

‎02-19-2019 06:26 - edited ‎02-19-2019 06:28

Hi there @Coley8, it's nice to see you around here! Thanks for already troubleshooting this inconvenience with your Fitbit app, nice way to go!

 

I had a similar situation a few days ago, but I reset the network connection on my phone itself and it allowed the app to let me log in and also stopped my sync problem while on Wi-Fi. Can you give this a go?

 

I've moved your post to the Android App as there are more chances to get related replies here. 

 

Keep me posted! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-19-2019 08:52

In response to MarreFitbit

‎02-19-2019 08:52

Once I went on WI-FI,  I was able to get back on.Thanks!


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‎02-21-2019 04:51

In response to Coley8

‎02-21-2019 04:51

Awesome news @Coley8! Smiley Very Happy I'm glad to hear you're back on track!

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-11-2020 06:15

‎08-11-2020 06:15

I found that when I went into my Fitbit app, and looked at security and login, I had someone’s email address, so rest that back to mine, with my current password, press changed on the top right hand corner, it all worked! 

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